Employee handbook for hotels

By Valentin Toader. By Cornelia Pop. By Dacinia Crina Petrescu. Download pdf. Log in with Facebook Log in with Google. Remember me on this computer. Enter the email address you signed up with and we'll email you a reset link. Need an account? The clinic hours are as follows:. Please consult the no tice board for timings. Employees who are o ff - du t y can go direc tly and see the doc tors at the Mideast Polyclinic during the clinic hours.

They need to follow these simple procedures:. The nurses will issue a medical re ferral slip. Vacation leave accrued in one year must be used by March o f the following year.

Ou tstanding leave may no t be carried for ward under normal circumstances. Leave will only be approved if the application form is for warded to the Human Resources depar tment one month prior to depar ture.

All employees who have been employed by Hyatt Hotels Dubai for at least one continuous year, are entitled to complimentar y room accommodation when travelling to most other Hyatt ho tels , according to Hyatt Ho tels C orporation polic y. Please contac t Human Resources for more de tails. Hyatt prides itself on promo ting qualif ied personnel from within the hotel and transferring employees throughout the ho tel.

Any vacant position is posted on the career oppor tunities board. Employees are eligible for employment oppor tunities if they mee t the following criteria:. A minimum o f 1 year as an employee o f Hyatt. A cross training cer tif icate for the position.

Vacant positions are posted on the Career Oppor tunities board. If you are interested in one o f the positions , please comple te the application form at www. The Depar tment head will contac t you for an inter view and Human Resources will no tif y you re garding selec tion. A s per local re gulations , sick leave is only paid to employees who have comple ted 3 months o f employment.

Thereafter the following sick leave pay per year is applicable :. Sick leave cer tif icates issued by the hotel nurse , hotel doc tor or in case o f emergenc y from the designated government hospital are the only ones recognised by the hotel.

Any o ther sick leave cer tif icates are not recognised by the hotel and will be considered as unauthori zed leave. The federal labour law clearly indicates that more than t went y non- consecutive days or se ven consecu tive days o f unau thori zed leave in any one year warrants dismissal.

The government o f Dubai awards religious holidays according to the Muslim calendar. We plan duties such that max imum number o f employees can take time o ff during these holidays , but where our business demands , we schedule employees to work on such holidays.

They will either receive compensator y time o ff in lieu o f the holiday or over-time. These days have to be taken within 6 months after they have occurred , or they will be for feited.

For C ode 2 , 3 ,4 and 5, public holidays should be taken as they fall , if operation permits. Should a weekly day o ff fall on a public holiday, it will be counted as a public holiday taken. Please re fer to the notice board for the list o f public holidays.

Following the comple tion o f each t welve months o f ser vice , all employees are entitled to 30 calendar days vacation leave for rest and relax ation. Do not place any valuables or cash in your locker. In the interest o f hygiene , lockers are to be kep t clean and tidy at all times.

Storage o f foodstu ff s , f lammable material , or soiled clothing is forbidden. If you misplace or lose your locker key you should repor t this immediately to the Securit y Depar tment. No employee should e ver force open a locker e ven if it is their assigned one.

Willful damage is against ho tel polic y and results in dismissal. If you should see a locker which has been damaged or broken into you should immediately repor t this to our Securit y Depar tment. For our Muslim employees , Hyatt Ho tels situated in Dubai o ffers prayer rooms both at the ho tel and S ahari Village. Hyatt o ffers its employees a modern and well designed restaurant , allowing all le vels o f employees to be comfor table with their surroundings.

A varied range o f menus is available at each meal period , which considers the e thnic die ts o f our employees. Restaurant meal times are posted on the door leading in to the restaurant. To assist employees to receive their private mail , they may use the P. Box address o f the ho tel. Grand Hyatt Dub ai : P. Box 7 Hyatt Regency Dub ai. Please inf orm the sender to clearl y mark your name , PIN number, dep ar tment and division as i t will ensure speed y deliver y of your mail to you.

Employees are eligible for international transfers after t wo years o f continuous employment with Hyatt Ho tels situated in Dubai. The Ho tel Management does no t dic tate how tips should be distribu ted. This is normally decided be t ween the employees and the manager o f the depar tment concerned. Whate ver me thod o f distribution is decided should be fair and equitable for all concerned. In an e ffor t to reward employees based on the total re venue generated by the hotel , an equal ser vice charge is paid each month to all employees on C ode 1 and C ode 2 le vel.

The amount o f the ser vice charge paid monthly will var y based on the business le vel o f the ho tel. Ser vice charge is paid one month in arrear at the end o f the following month toge ther with the monthly salar y e. Ser vice charge o f Januar y is paid with Februar y salar y. L adies who have worked for a minimum o f t welve months with Hyatt Hotels situated in Dubai are entitled to 4 5 days maternit y leave with full salar y, provided they re turn to full time dut y following the comple tion o f the maternit y leave.

Maternit y e x penses are not covered by the hotel. Hyatt Re genc y : All uniformed employees are provided with lockers. K indly use the cell phone lockers provided at the employee entrance ne x t to the securit y o ff ice at Grand Hyatt Dubai to safe keep your cell phone and other valuables during your work hours. Throughout the year, the ho tel o ffers recreational and social ac tivities in which all employees are invited to par ticipate.

With a combined strength o f over 80 international f irst- class hotels , Hyatt has enormous resources for training and development. Through e x tensive programmes , suppor ted by a company polic y o f promo tion from within, Hyatt has de veloped a seasoned team o f pro fessional ho teliers throughout its worldwide ne t work.

In , Hyatt Hotel C orporation proudly launched the «Training for Your Fu ture» programme , a unique modular approach to training. T he e ff icient and e ffec tive recruitment , de velopment , welfare and counselling o f our employees are fundamental to the future success o f Hyatt Hotels situated in Dubai as well as to Hyatt Ho tel C orporation.

We will maintain our progressive approach to Human Resources development and training , constantly upgrading our programs and techniques to keep ahead o f our compe tition. A s our employees are away from home we provide e ver yone recruited from overseas with accommodation free o f charge. S ahari Village has been built for the sole purpose o f providing the best possible accommodation for our employees.

For your personal laundr y a laundromat is also available with washing and dr ying machines. The room also features a «hand-wash» facilit y and waiting area. Swimming enthusiasts can make use o f the pool which opens from early morning to late evening. It is recommended to shower prior to using the pool. Each apar tment unit in S ahari comes fully furnished with basic furniture , kitchen with fridge , stove top, oven and plent y o f storage space as well as bathroom and individually controlled air conditioning unit.

Bus transpor tation be t ween S ahari and the hotels is provided by the hotel. Buses are also provided to o ther destinations for shopping. This can be accessed through the My Learning tab or, within each school by selec ting Enroll Now. For learners with this access , you will f ind content assigned to you based on business unit , location, and the func tion or role in which you work. In this system you will f ind content that is frequently updated with new o fferings and e vents.

A s personal grow th is an impor tant aspec t o f your Hyatt e x perience , the Hyatt Leadership Ne t work is designed to help mee t your individual de velopment goals. C ontent includes the technical skills , ser vice e x pec tations , and systems knowledge required in daily hotel operations and is sor ted by depar tment and func tion.

Some courses may be targe ted to learners based on location and position. Hyattrack is a series o f management de velopment oppor tunities designed to ensure that Hyatt Ho tel C orporation continues to provide care fully selec ted internal and e x ternal management-le vel employees with the oppor tunit y to grow and de velop to their full po tential. Hyattrack currently includes the following programmes:.

Please re fer to your School o f Hospitalit y folder and your training team for fur ther de tails. Please read our monthly training plans on the notice boards. If you are interested to attend a specif ic session, please consult your depar tment head or the training depar tment. One C ompany.

One Place to C onnec t. Huge employee direc tor y helps you f ind people no matter where they are Smar t intuitive search tool work s like magic to conjure up rele vant information, people , and places. Forums , wikis , blogs , and o ther tools le t you collaborate more comfor tably. The format o f HLN is intended to provide resources that are easily accessible for learners and to suppor t individual and business de velopment needs. Hyatt Leadership Ne t work learning content is organi zed within four schools.

The School o f General Studies provides the fundamentals o f learning for all employees. The School o f Hospitalit y provides the operational standards o f per formance and includes the technical skills , ser vice e x pec tations , and systems knowledge required in daily hotel operations.

The School o f Management provides resources suppor ting management skills de velopment for Hyatt employees that lead to superior results. The Leadership Institute provides formal and informal de velopment oppor tunities designed for future leaders at Hyatt. General learning resources are available for all learners from the home page as well as within each school by clicking on the individual graphics for each school.

We recommend you take advantage o f the quick to use resources such as Featured Learning and Word o f the Week. Within Hyatt Leadership Ne t work ; many learners have access to content. Employees are recognised for their f ive , ten, f ifteen, t went y and t went y- f ive years o f ser vice with a cer tif icate and gift. This is presented to them during an annual celebration. The HYstar program has been developed to recogni ze our employees who continuously demonstrate our Hyatt Hotels C orporation Culture charac teristic s.

The program is aligned with our corporate vision and mission to ensure that we are suppor ting the right behaviours in our company. The points are accumulated for various oppor tunities to form three status cate gories: Status Minimum Points Required Gold 12 points Platinum 20 points Diamond 24 points Ever y quar ter, the Human Resources depar tment will validate the amount o f all points credited to the employees and cate gorise the employees into the above status cate gories.

In addition to status recognition, all employees are able to u tilise their points to redeem gifts gift selec tion is posted on the HYstar notice board. The greater the number o f points , the more you are able to redeem!

C oordinated by the training depar tment , a re gular monthly newsle tter, «HyDubai» is produced with an interesting selec tion o f news , spor ts and social ar ticles written by the employees themselves.

Ar ticles cover a range o f interests and cultures and provide us with a histor y o f our ac tivities. Employees with journalistic ambitions or employees who like to have fun producing such items are most welcome to par ticipate and contribu te. Please pass any contribu tions or suggestions to the training depar tment. Employee events , polic y changes , ac tivities and announcements are communicated to our employees via no tice boards. We urge you to make a point o f reading them e ver y day as they change frequently and are a source o f help ful information.

This enables you to communicate any suggestions or ideas for improvement. All suggestions will be handled conf identially and will be responded to accordingly. In order to show our appreciation to those individuals who have continuously worked for Hyatt , we have established a procedure to recognise the contribution o f employees for.

The ho tel reser ves the right to securit y check bags and parcels that are brought in or taken ou t o f the ho tel. Hyatt as a company is e x tremely proud o f the record o f incidents that we have pre viously encountered where valuables found by employees are re turned to guests. This is the best form o f adver tising we can make for our company and guarantees the loyalt y o f our guests , which makes the company grow.

In order to avoid any misunderstanding you should re gister any parcel or pack age you bring into the building at the timekeepers o ff ice.

Should you need to take a parcel or pack age ou t o f the hotel please make sure you present a gate pass to the timekeeper. Gate passes are available through your depar tment head. The responsibilit y for maintaining the health and safe t y o f our guests and employees is shared by management and employees.

It is impor tant that you take this responsibilit y seriously. If you cause an accident or ignore a hazard , someone will ge t hur t and it might be you. We want to eliminate unsafe conditions in our hotel - but we need your assistance. It is the polic y o f our ho tel to ensure , as far as is reasonably possible , that all employees are safe from injur y and risk s to health while at work.

All employees are e x pec ted to take all prac tical measures to ensure a safe and healthy working environment in keeping with the following de f ined responsibilities:. It is essential for our employees to present a pro fessional and wellgroomed appearance at all times. Take care and pride in your personal appearance - all employees are required to follow the dress and grooming standards established by the company.

It is essential that you projec t a polished , well-groomed and conser vative image in your overall appearance. Please adhere to these when entering the hotel premises and while on du t y. It is impor tant to look your best at all the times. Each hotel has clearly de f ined grooming standards and you are requested to abide by these standards while on dut y. Please re fer to your School o f Hospitalit y folder for more de tails on Grooming standards.

You are issued a name tag , which is par t o f your uniform and should be worn at all times when within ho tel premises. Your name tag must be worn on the le ft chest pocke t or equivalent position. In case o f loss o f name tag you will be required to pay a replacement cost to the general cashier and secure a new name tag from Human Resources o ff ice on presentation o f the receipt.

Employees entering and leaving the building should always use the employee entrance. The main entrance o f the building may only be used when conduc ting o ff icial business during work hours. Failure to do so is a violation o f the hotel polic y. State your name and depar tment. What are the common responsibilities that repeat daily?

In addition to opening and closing procedures, consider side tasks, handling of cash, health and safety, etc. In sum, company policies in a number of areas will be job-specific, so consider dedicated sections for each role. For businesses in the service and hospitality industry, it is wise to develop company policies that address the matter for breaks. Hospitality jobs are often physical in nature and require standing or walking for long periods of time.

Therefore employees may require frequent short breaks. The policy should standardize the length and frequency of breaks, as well as identifying any designated locations or prohibited activities during breaks.

For example, one key consideration might be employee attire during breaks. When an employee wears his or her uniform, they are representing your business. If the employee is smoking, using their smartphone, or are otherwise unavailable to assist customers during their break, consider implementing a policy in the employee handbook that requires identifying attire aprons, name tags, etc.

The hospitality industry has its own unique set of health and safety risks. For instance, a spa that provides health and beauty services will have to follow specific protocol around hygiene. A busy hotel kitchen will have to contend with food safety as well as the risk of cuts or burns. Behind the bar, employees have an immense responsibility around the safe serving of alcoholic beverages.

Staff may even find themselves in a position where a customer is injured or ill and requires assistance or first-aid. An effective employee manual addresses both the prevention of accidents and safety concerns, as well as protocol for dealing with emergencies as they arise.

Your front-line employees are the faces of your entire operation — the impression they leave with customers can make or break your business.